Frequently Asked Questions

CLICK HERE for the most recent Health Policy information for The Warfield.

The Warfield Theatre
982 Market Street
San Francisco, CA 94102
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The Warfield Theatre is located at 982 Market Street in San Francisco, CA. Click here for driving and public transportation directions.

Backpacks are allowed when searched and they will be escorted to coat check for storage during the show.

For the comfort and safety of everyone, please do not bring the following items to The Warfield:

• Strollers (the venue is Ages 6+ - please check each show listing for specific age restrictions)
• 18 and over shows require a valid government issued ID. i.e. Driver’s license, passport, etc.  NO school IDs, expired IDs, or pictures of IDs.
• Ages 6+
• No Camelbacks, empty Camelbacks are OK
• No Professional Cameras
• Due to most performers’ requests, no professional recording devices are allowed. This includes professional cameras (any camera with a detachable lens).
• No Laptops
• No Video Equipment
• No Audio Equipment
• No Outside Food or Beverages
• No Weapons of Any Kind
• No Chains
• No Markers
• No Chewing Gum
• No Ins and Outs
• No Backpacks
• No Luggage
• No Hula Hoops
• No Pets
• No Laser Pointers 
• No Selfie Sticks 
• No Go Pros
• No Lighters

*Prohibited items subject to change at the discretion of venue management

The doors typically open one hour prior to show time; although this may vary by concert. Please refer our Calendar page or www.axs.com for the most up-to-date information.

Any support acts will be listed on our Calendar page or at www.axs.com. Event lineups are subject to change.

No. Once your ticket has been scanned you will not be allowed to leave and re-enter the venue. The only exception is our smoking section (information listed below).

While at the performance, please visit coat check located downstairs, underneath the grand staircase, if you have lost something. If you realize you have lost an item after leaving The Warfield please contact us.

Yes. If needed Rock Med is available at most shows.

The Warfield does not offer backstage access, meet and greet passes, early entry or any other way to meet a band or performer. Occasionally, a radio station or fan club may offer a meet and greet or early entry but The Warfield has no access to these passes. Please contact them directly.

Glow gloves are allowed. Unfortunately, glow sticks are not permitted.

Tickets for all Warfield shows are available on our Calendar page. You can also purchase tickets through www.axs.com, or over phone at 1-888-9AXS-TIX (1-888-929-7849).

Tickets can also be purchased at The Warfield Theatre or The Regency Ballroom Box Office on nights of show.

 * The Warfield Theatre’s Box Office is open from 10 AM until 3 PM every Sunday (with exception on some holidays).Tickets can be purchased during these hours with only a $2 service fee. Please note that Presale and VIP  tickets CANNOT be purchased during this time.

• The Warfield is a mobile venue, all tickets will be scanned off the AXS App on phone (unless Will Call or Standard Mail tix).
• You can find out more about how to access your ticket/ tickets and your AXS Mobile ID here.

To purchase wheelchair accessible seating, click the “Accessible Seating?” link on the ticket buy page at www.axs.com, by phone at 1-888-9AXS-TIX (1-888-929-7849), or in person during designated hours at The Warfield Theatre or The Regency Ballroom.

Accessible seat tickets are available for every AXS ticketed event through the normal purchase process on AXS.com.

For more information about ADA / Accessible Seating, please CLICK HERE.

On Sale dates vary from one show to another, but usually go on sale on Friday at 10 AM. The best way to receive advance notice of upcoming shows is to join our mailing list. Click here to subscribe.

If there are tickets still available to purchase on the day of the event, you may purchase them in person at the box office. The Warfield Theatre Box Office opens 90 minutes prior to each event.

All tickets are purchased on a no refunds, exchanges or cancellations basis and are only usable for the day, date and time selected at the time of purchase.

The Will Call window opens 90 minutes prior to each show at The Warfield Theatre Box Office. Be sure to bring your photo ID, the credit card that was used to purchase the tickets and your AXS confirmation number as any or all of these may be required to pick up your tickets.

Yes. Learn more about transfering your tickets here. If you selected will call delivery please contact AXS at support@axs.com, or by phone at 1-888-9AXS-TIX (1-888-929-7849).

*Screenshots of the Mobile ID (QR Code) will not work due to them refreshing every minute.  If you would like to transfer your ticket to a friend please reference the information on transferring tickets here.

Pre-sales and passwords are by invitation only, and are usually offered only by fan clubs or radio stations. We will occasionally offer pre-sales to our mailing list members. Please subscribe to our mailing list to receive these pre-sale notices. Please click here to subscribe.

In the event of a show cancellation your order will be refunded automatically in its entirety.

We advise that you do not line up outside The Warfield prior to the stated door time. You will be notified via email if this policy changes for your event.

Unfortunately, since you purchased a reserved ticket you do not have access to the general admission floor.

Yes. Unless otherwise stated the general admission floor is all standing, while the loge and balcony are reserved seats upstairs.

Yes. Seats in the loge and balcony are numbered all odd on one side of the theatre and all even on the other.

Ticket limits vary by show - please reference the AXS ticketing page for the event you're planning to attend. 

Please note, orders in violation of the published ticket limit are subject to cancellation without notice.

It depends on the band but usually you can bring a small camera. Professional cameras (any camera with a detachable lens) are not permitted without the band’s permission. Additionally, we usually do not allow live audio recording of the concert.

Please contact the band or your publication directly. We do not have access to these passes.

Food is available for purchase at every Warfield Theatre concert. There are also a number of restaurants located near the venue.

Yes. You must be 21 and older to drink at The Warfield. You must have photo ID to verify your age.

No. We do not allow outside food or beverages.

The Warfield has a smoking section located outside the venue on Market Street. We try to open the smoking section as soon as possible; but have to wait for enough patrons to enter theatre. We are usually able to open it an hour or so after doors have opened.

Yes. The coat check is accessible downstairs, underneath the grand staircase. It is open every night we have a show and costs $5 per item.

Most shows at The Warfield are all ages (6+), but on occasion this policy may vary by show. Please refer to the ticket buy page for further details. If a show is "18 & Over" or "21 & Over" please make sure to bring VALID GOVERNMENT ISSUED PHOTO I.D. for entry. If you are unable to provide proper I.D. you will not be allowed into the venue. Those under the specified age limit will not be allowed into the venue even if their legal guardian accompanies them. 

Yes. Everyone requires a ticket regardless of age. NO BABIES IN ARMS ALLOWED EVEN WITH TICKETS – For their safety and our liability

No. The only way you will be allowed into the venue is if your purchase a ticket.

Limited street parking. There are a few parking lots in the area - please refer to the parking info here.

Yes. There is a MUNI Bus Stop for the 5 (Fulton) and the 21 (Hayes) directly outside The Warfield. If taking BART please use the Powell BART Station as it is closest to The Warfield.

Yes. Market Street is usually very busy; you should not have much trouble getting a ride.

There are several hotels near the venue. We recommend these hotels.

The venue entrance is accessible.

ADA viewing is available at the back of the floor.

The restroom in the lobby has accessible stalls.

An elevator provides access to the basement level.

To request a sign language interpreter, please email us at: LSykes@goldenvoice.com. We kindly ask that you submit your request at least two weeks prior to the concert date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

For any ADA inquiry, please email us at: LSykes@goldenvoice.com. You may also look for a venue representative when you arrive.